The Mender

Metamend's Web Site Optimization and Marketing Newsletter
Issue 15
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Advice and techniques for the marketing and promotion of your web site plus breaking Search Engine Optimization News and valuable resources for the serious on-line marketer.

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Welcome to "The Mender" Issue 15


New Review: Web Hosting Magazine
Read the review of Metamend's Multilingual Thesaurus tool from the September issue of Web Hosting Magazine.


New Alliance Partner:
We've had a very busy month as far as corporate development, and new relationships go. We've got quite a few major partnerships that have finalized, or are in the final stages with legals. Some are already scheduled to be announced over the next two weeks, and we will be announcing them in the course of the month, but wanted to give our readers a taste of what's to come. These partnerships include solutions providers and hosting companies, as well as technology partnerships.

While all of them are major, one of them will directly benefit every Metamend client, as the partnership will allow all our clients to opt in easily for the other companies services. This new partner is a little bit different from most. It's one of the top Statistical Analysis Tool providers (stats) and the relationship developed will allow Metamend clients to add advanced statistics reports to their present options package. The reports will be daily stats, but incredibly detailed - to the point you will be able to see which search engines are sending you traffic by what keyword; or if you have an e-commerce site, how much each search engine sent you dollar wise, and dollar per visit, etc... This tool allows you to better gauge your demographics, and also help you decide where to spend advertising money. This will also help you plan your future purchases and product offerings, by letting you better see how clients are using your site and what products or services they are looking for when they visit. We will announce the complete offering later this month, once the integration of the tool into our client services is complete.

by Richard Zwicky

Last month, for the first time, I did not make a contribution to the newsletter, for a variety of reasons. This month, I think it's my longest contribution. I hope you find it relevant, topical and interesting. It's commonly accepted in the search engine optimization (SEO) industry, and by any avid web site operator who spends a lot of time researching the subject, that getting listed in major search vehicles, such as Altavista, Google, GOTO, Looksmart, Lycos, Hotbot and others, is crucial to the success of a web site. It's also obvious that it's not as straightforward as entering your URL, and hitting the "submit my site" button.

But what most people and resources don't mention is that there are a variety of strategies, and many other less known search engines coming on the scene which will give you a lot more exposure than you might expect. Not just new search engines, but also lesser known ones and new strategies on the scene such as the pay for inclusion models being used by some engines, like Inktomi, Looksmart, and Altavista, and of course the slightly older pay for placement model such as employed by GOTO.

What are the different models, and how to succeed at them? Well here's a little sampler of the lesser known engines and also of the models employed by some of the majors. Oddly enough, and happily for us, success is almost always predicated on a proper web site optimization strategy designed to ensure that relevant content is presented to the search engines properly, in the correct formats and without contravening any of the rules.

The lesser known engines include DMOZ, and AlltheWeb (FAST). What makes these unique and worthwhile resources? To start with, very few people ever use DMOZ - also known as the Open Directory Project - to run a search, but DMOZ runs their business by selling their data to many other major and minor search engines, so their reach is extensive and powerful. For example, the last time I checked, DMOZ data was known to find its way directly into the search indexes at Altavista, AOL search, Ask Jeeves, Direct Hit, Google, Hotbot, and Lycos.

Now take the data one step further: Altavista supplies data to Ask Jeeves; Ask Jeeves supplies Altavista and Direct Hit; Direct Hit supplies Ask Jeeves (!) Hotbot, Lycos and MSN; Google of course supplies Yahoo!, and Netscape search, (interesting how AOL and Microsoft use the same resource indirectly). I could keep on going, but the point should already be obvious. A proper submission in the
right places can go a long way. Submitting a site which is not properly optimized will possibly get indexed, but probably won't help you much. Properly optimizing your site, and keeping it optimized for the search engines will make all the difference.

My other example, FAST (AlltheWeb) claims to have indexed over 600 million web pages and to have spidered and crawled over 1.6 billion URLs. It also receives over 7 million queries daily, meaning it probably is well known and used, even if it is rarely mentioned in most discussions. There is one claim that strongly differentiates it from other search engines; it refreshes its search index every 9 to 12 days, which is much more frequently than other search engines claim. Their submission process is easy. Go to their submit page, fill in the URL, and your email address. Then wait.

The time it takes to be indexed will vary, depending on the number of pages in your site, whether the site has already been visited, where is sits in the submissions queue, and of course, server load. Occasionally, first time submissions are indexed within a two to three weeks. If your page is improperly formatted for FAST's rules, there is no guarantee that the site your submitted will be indexed, or properly indexed. This will change in the second half of the year as FAST move to a pay for inclusion model. Your site will be guaranteed to be spidered, but that you show up anywhere will still depend on proper formatting.

This pay for inclusion model, has been adopted in it's cleanest form by some better known resources, such as Inktomi. Inktomi's search engine service, which no one visits to perform a search, has an incredible reach. Inktomi really is a pioneer in the concept of a pay for inclusion model which demands proper formatting and presentation of data. Their model guarantees your site will be visited on a regular schedule which may be as short as every 48 hours. If your web site is properly formatted for the Inktomi Bot - "Slurp," it will ensure you are properly indexed. They don't give any guaranteed ranking results, just a guarantee that the site will be visited.

Understanding the concept of pay for inclusion is important for not just web site operators and webmasters, but also to search engine users. There is some fear these programs mean web sites won't get listed unless they pay or that the quality of search results will be degraded. Based on our tests, whether a page ranks well for a specific query still depends on if the proper information is presented to the search engines. A page lacking in content will not show up any higher simply by paying for inclusion in the listings. However, a page with content relevant to a search query will get better noticed.

In contrast, pay for placement auctions, such as used by GOTO does guarantee top search engine listings. If you pay enough, which sometimes means over $5.00 per click, your web site will be the top ranked site for the term(s) of your choice. The obvious drawback here is that while you get to the top, your site will only stay there as long as you can afford it. And that can be a very expensive and fleeting adventure. Acquiring and maintaining a top ranking with a pay for placement search engine such as GOTO involves ongoing expenses because you always pay by the click for any traffic you receive. If you have a popular term, you can go through thousands of dollars a day.

You better make sure that the term you choose has a clear tie to what you sell, and that you sell enough at enough of a margin, so you can pay for it. The nice thing in this system is, it's as close to targeted traffic as you can get. In contrast, the pay for inclusion model has no such guarantee that you'll get any traffic at all. As a side note, Metamend clients who wish to buy keywords on GOTO should visit the partners page, and click on the GOTO logo; you will get a discount on some of the fees.

Another model is followed by Looksmart. Unlike Inktomi, LookSmart is a destination portal. It gets lots of users visiting its search engine. Like Inktomi, it also supplies data to many other search resources. Also Like Inktomi, it is facing pressure from advertisers wanting to see a clearer Return on Investment from it's pay for inclusion model. Looksmart of course has the most expensive model on the market, with prices reaching $299.00 USD for an express listing. Plenty of sites use LookSmart's less expensive (and slower to index) submission programs (also paid) to get listed and still rank well. That's because just paying the entrance fee, doesn't mean you know how to stand out. Getting in the door for a meeting is important, but not having anything to say won't help you stand out. You need to be properly prepared and promoted (optimized) to succeed.

So, if this is a summary of where the search engines sit today, what's to come? One thing to remember is that all of these changes in the models the search engines follow are intended to benefit both web site operators and searchers. Don't forget the search engine industry is only 6 years old or so - It's barely out of kindergarten. I expect that many of the revenue streams used today, will be gone within 12 months.

The one constant in the search engines role has to be relevance. They can only charge money to advertisers and to the companies they supply data to, if their results are justifiable. They have a ROI to justify. Spending any time using a search engine that returns irrelevant results guarantees you likely won't use it in the future. The search engines and directories will continue to evolve, but will have to constantly find ways to improve the relevance of their results in balance with ways to generate revenues. I do not foresee that we will see a pullback on the amount of crawling that the search engines do. In fact, I expect it to get deeper and more refined. I do think that many of the search engines might become more similar to the familiar Yellow Pages - but web sites will have listings in hundreds of categories, as opposed to one or two. This type of service is mostly familiar and efficient, and very time and cost effective to operate, and very useful when people are searching for products and services. But not for all types of searches. The battle will be between allowing listings to be dominated by advertisers' displays, and users wants and needs, and keeping the difference obvious to all. The battle for search engine operators will be to keep up with the different strategies, and keep their sites optimized properly for inclusion under all the various models.

Finally, lest anyone wonder, at Metamend, we do submit to DMOZ, FAST, and all the major and many lesser and virtually unknown search engines on your behalf. We don't like to publish lists, because we constantly add new ones and delete others which stop operating. Where necessary, the submission is set up and done through a manual process, within the proper category. We have been receiving more and more demand for us to perform some of the paid, manual, submissions on behalf of our clientele. To meet this demand, we'll be announcing some new offerings in the next issue of the Mender to deal with the various issues and opportunities. If you have any requests, please feel free to send us your suggestions for new paid services you would like to see added, to: [email protected]


MARKETING: Building a Web Site is Like Building a Guitar
by Robert K. McCourty

I recently had the pleasure of being a guest speaker at a rather prestigious Guitar Festival in Healdsburg California. The event is held once every two years and some of the world's best custom acoustic instrument builders show their wares. I also play guitar so attending was a double treat. Weeks before arriving I took the opportunity to review each builders web site with the intention of providing free critiques as to the "Search Engine Friendliness" of their respective sites and to provide these distinguished artisans with several tips and guidelines to help them market their products via the Internet.

Imagine my surprise upon discovering that out of one hundred exhibiting builders, only three, yes three, (and one honorable mention) had enough pertinent data within the source code of their pages to ensure relevant placement within the search engines.

I'm pleased the workshop was a success but it was still alarming to find this collection of very industry specific, high-end, professional luthiers, so out of touch with what it takes to get a web site attracting relevant traffic. Thus actively helping them to market their products.

I then realized why this phenomena occurs and why it seems to be so widespread. Highly skilled, creative, people want to concentrate on improving their craft, not learning HTML and Search Engine Optimization.

They realize of course the importance of an Internet presence and the value it provides as a marketing tool but when they attempt to switch skill sets and dabble in the art of web site design and SEO they more often than not, end up doing themselves more harm than good.

Internet Marketing and Promotion is every bit as complex and intricate as building a guitar. First you have the selection of materials, each with it's own unique properties. You also have many different components. Constant attention to detail is required during the construction process and you have to use very exact scientific principles and mathematical formulas to "fine tune" the entire process before it's ready to be assembled with the special glue that holds it all together. Also like a guitar, once construction is complete you have two choices. Hang it on a wall somewhere or play the instrument. Web sites which are wall-hangers will never fully open up to their potential. Web sites (and guitars) which are played, tend to improve over time. So tune up that web site instrument of yours or if you can't find the time, I strongly suggest you hand it over to someone like us who will play it for all it's worth. Isn't that why you built it in the first place? You can read my seminar notes from the Healdsburg Guitar Festival *Link No Longer Valid.


TECH TIPS: SSH or Telnet?
by Jonathan Schlackl

We all know by now that security is a most important issue when it comes to our web servers and workstations. This is why it is important to keep up on the latest patches to cure our systems of viruses, "security holes" and software exploits. One of the most popular ways of working on the internet is telnet. Simply, telnet allows a user to open a session on a remote server and work in the file system as though he/she was sitting in front of the machine. This concept brings security to mind instantly - what if someone were able to get my password? They could easily gain access to the actual machine from anywhere! YIKES! There is a more secure solution available. It requires a little more configuration to set up, but it provides a far more secure environment and connection to your remote server.

Secure Shell (SSH) is what I'm referring to. SSH will allow you the same benefits of telnet without the plain text, "open" connection across the internet. What's more, you can configure SSH to use an encrypted pass-phrase instead of a plain text password to authenticate your users. This means the likelihood of someone gaining access to your machine is minimal. As a further security measure you should restrict the SSH connections to specific IP addresses - this will cause anyone outside the set of permitted IPs to be denied access via SSH even if they have your passphrase.

Working via telnet is a fantastic way to work, however if you've ever been hacked into you'll agree that it is not very secure. So upgrade your servers and workstations to use SSH and disable all telnet services and clients - a quick, relatively easy way to increase your network security.


WEBMASTER'S CORNER: The Tortoise or the Hare?
by Todd Hooge

Today's technology is becoming more robust by the minute. You can now triple your efficiency just by purchasing, installing and learning the latest software. Oh yeah - I forgot - you'll also have to configure, maintain and "get to know" your new software to ensure optimum productivity. Is this starting to sound like a book with endless chapters? Possibly. Does the rapid pace of changing technologies impact overall productivity in a positive or a negative light for the end user?

This question cannot be answered with a simple yes or no. Ultimately, it depends on the person using the software and the overall quality of work produced by the person. Quality of work is not defined by quantity or speed. It is defined by the amount of thought process put into the final product, often boiling down to that last "10%" that we are all guilty of avoiding at one time or another. As a web designer, there are two assets which directly affect client retention - Quality and consistency. Speed is a great asset, but it won't win you quality clients and is always up for negotiation anyway - The other two assets are not.

Staying on the leading edge of technology is also an important factor because it keeps you, the web designer, informed of the latest trends and possibilities available in the marketplace. Any product or service you choose to use should reflect your existing philosophy. Ever see a musical group follow that latest and greatest trend a little "too" closely? We all know these groups do not last very long because they are generally spending too much time worrying about what the market is saying, as opposed to producing excellent music.

The winner of the technology race will not be the web designer with the most toys in his/her repertoire. It will be the web designer that utilizes this technology to best leverage themselves to produce quality work in a consistent manner.

The tortoise "still" wins the race...


Metamend Featured Client of the Month

Fine Guitar Consultants

Consultant Richard Glick has a very interesting concept. Help people find the guitar that's right for them! Check out his site and all the fine guitar makers and players he represents.

Metamend: Innovative web site optimization and marketing service which automatically corrects keywords and meta tags increasing web site relevance and popularity within search engines.

Want some free advertising for your web site? This space [              ] free to all Metamend clients. Just ask. We'll be happy to include you in a future issue. Let the promotion begin.

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Todd Hooge
Director of Operations
Metamend Automated Website Promotion
Toll Free: 1-877-307-2701